Welcome to RoyalBalm
We are confident that you will be pleased with our products. However, should you, for any reason, change your mind, we will be happy to either exchange the product or give you a full refund provided it is unopened and posted to us, at your own expense.
You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase and explaining the reason for return.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us by emailing [email protected] with your name, address, and reference number.
The Royal Balm Team