Delivery Information
Shipping & Handling worldwide
Europe, Australia, Africa and Asia – Post and packing - 20 € flat fee, calculated after any discounts applied (unless otherwise stated on the site).
Please note that our charges to you cover all postage & packing only. Additional taxes and customs charges are the responsibility of the customer.
If your country is not listed when setting up your account please email your order to [email protected] and we will advise on shipping costs.
Please note that we reserve the right to charge shipping costs in the unlikely eventuality that these have been calculated incorrectly.
Delivery schedules
Time of delivery is 5-10days.
We aim to process and dispatch all orders within 24 hours (week days). All orders placed before 11am will be dispatched the same day. In the unlikely event of you not having received your order after 7 days, please call us. Any out of stock items will be sent later, free of additional postage charges. (unless otherwise stated on the site)
We trust the parcel will be delivered to you within the promised delivery time and in good condition. However, should you not be satisfied, we would appreciate hearing your comments in order to always improve our service.
Overseas – Although every effort will be made for you to have your order as quickly as possible, please allow up to 10 days. We cannot guarantee delivery dates for overseas delivery as sometimes they are subject to customs clearance in the destination country.
Any out of stock items will be sent later, free of additional postage charges. We trust the parcel will be delivered to you within the promised delivery time and in good condition. However, should you not be satisfied, we would appreciate hearing your comments in order to always improve our service.on
The Royal Balm Team