Terms & Conditions

Welcome to RoyalBalm

By using  our website you  acknowledge and accept the Terms & Conditions listed below.

If you do not agree to these Terms & Conditions please leave the website.

Please take the time to review the following terms and condition of use of the web site. Site Transactions Rules and Conditions.

We reserve the right to refuse any order you place with us. We may, in our sole discretion and control, cancel quantities if we run out of stock or an item is completely sold out. We can put the order on hold for up to one week to allow us to re-order your desired product. We will attempt to notify you by contacting you by email from the information provided at the time of the order. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

We reserve the right, at any time, in our sole discretion, to:

  1. Modify current information on the site
  2. Change web site pages
  3. Update products
  4. Remove comments from visitors

Any out of stock items will be sent later, free of additional postage charges. We trust the parcel will be delivered to you within the promised delivery time and in good condition. However, should you not be satisfied, we would appreciate hearing your comments in order to always improve our service.

Discounts & Voucher Codes

Only one discount is valid per order, and therefore a voucher code will not be valid for any product which is already on offer at the time of purchase.

Please enter discount codes at the basket, before checkout.

Credit Card Security

All credit card numbers are encrypted in the software (Pay Pal or Skrill) when your order is placed and Ibex family Ltd does not retain any such details.

Care of Royal Balm Products

All Royal Balm products are produced by hand in small batches and do not contain any synthetic preservative. Refrigeration is not necessary, but storing away from heat, using the little wooden spatula enclosed for the balms and closing lids fully after use will maximise the products' effectiveness and shelf-life.


Currently the law requires that unless a substance or product has a medical licence, no claim can be made as to its efficacy for a medical condition.

All the Royalbalm range is carefully formulated by Ibex family, however suggestions in our website and literature are only intended as a helpful guide and are based on traditional use of the ingredients and current research. We formulate our products with the health of the skin at heart and to be especially kind to sensitive skin. If you are in doubt or aware of sensitivity to one of the ingredients, patch-testing on a small area of skin is recommended before use.

Enjoy our products, enjoy our service!

The Royal Balm Team